While the EMS industry has been struggling with a labor shortage for years, the COVID-19 pandemic turned this shortage into a nationwide crisis. According to the American Ambulance Association, annual turnover among paramedics and EMTs ranges from 20% to 30%. Employees are also starting to leave their jobs faster, as almost one-third of EMS workers left their ambulance company after less than a year in 2020. Across many parts of the country, we are seeing cuts to services and longer wait times for ambulances, leaving companies scrambling to find solutions.